FullCart Ltd – International Footwear Store
Last updated: 2027
Thank you for shopping with FullCart Ltd.
FullCart Ltd is an international online footwear retailer. Our products may be supplied and shipped directly by third-party suppliers, manufacturers, warehouses and fulfilment partners located in different countries.
Please read this Return and Refund Policy carefully before placing an order. By purchasing from FullCart Ltd, you acknowledge and agree to the policy below.
1. All Sales Are Final
All purchases made through FullCart Ltd are considered final.
We do not offer refunds, returns or exchanges simply because you change your mind, order the wrong size, choose the wrong colour, do not like the style, decide the product does not suit you, find the product uncomfortable, no longer need the product, or purchase the wrong item.
Customers are responsible for reviewing all product information, photographs, descriptions, measurements and sizing information before completing an order.
The only exception to our general no-refund policy is where an item is verified as defective, damaged on arrival, incorrect or materially different from the item ordered.
Nothing in this policy is intended to exclude any consumer right that cannot legally be excluded under laws that apply to a particular transaction.
2. No Exchanges
FullCart Ltd does not offer exchanges.
We do not exchange footwear because of sizing, fit, colour, style or customer preference.
If you purchase a size and later decide that you require another size, we will not exchange the footwear.
Customers should therefore check the relevant size information carefully before placing an order.
3. Footwear Sizing
Footwear sizing can vary between manufacturers, suppliers, factories, brands and countries.
Any UK, EU, US or other international size conversions shown on our website are provided as a general guide only.
We cannot guarantee that every product marked with the same numerical size will fit identically.
Different footwear designs may also fit differently depending on foot width, shape, arch, material and construction.
It is the customer’s responsibility to select the appropriate size before completing their purchase.
A shoe being too small, too large, too narrow, too wide or otherwise unsuitable for a customer’s personal fit is not considered a product defect.
4. Defective or Damaged Products
If an item arrives defective or damaged, you must contact us as soon as reasonably possible after delivery.
Please contact: support@fullcartltd.com
You must provide sufficient evidence for us to investigate the claim.
Do not dispose of the item, shoe box, labels or original packaging until your claim has been reviewed.
5. Evidence Required
Claims relating to defective, damaged, incorrect or misdescribed products must be supported by reasonable evidence.
You may be required to provide your order number, full name, email address used for the purchase, a description of the issue, clear photographs of the entire product, close-up photographs showing the alleged defect or damage, photographs of the soles, size labels and product labels where relevant, photographs of damaged packaging where applicable, and video evidence where the problem cannot clearly be demonstrated using photographs.
We may request additional information or evidence where reasonably necessary to investigate the claim.
Claims may be rejected where sufficient evidence is not provided or where the evidence does not demonstrate a genuine defect, damage, incorrect item or material difference from the order.
6. Assessment of Defect Claims
Once we receive the required evidence, FullCart Ltd will review the claim.
Because we operate using international suppliers and fulfilment partners, we may also provide the evidence to the relevant supplier, manufacturer or fulfilment partner for verification.
We may request further evidence before making a final decision.
You should not continue wearing or using footwear that is the subject of a defect claim if continued use could worsen the alleged defect.
7. Approved Defective Item Claims
If we verify that an item is genuinely defective, damaged on arrival, incorrect or materially different from the item ordered, FullCart Ltd may approve a refund or another appropriate resolution.
Where a refund is approved, it will normally be issued to the original payment method used to place the order.
A refund will only apply to the affected item unless there is another reason why the remainder of the order should also be refunded.
8. What Is Not Considered a Defect
The following circumstances are not normally considered manufacturing defects: normal creasing caused by wearing footwear, ordinary wear to soles, minor cosmetic variations, expected differences in texture or stitching, damage caused by misuse, accidental damage, improper cleaning, unsuitable storage, damage caused by water where footwear was not sold as waterproof, excessive heat exposure, damage caused by chemicals or cleaning products, deliberate alteration, damage caused by animals, damage caused by improper use, or natural deterioration resulting from normal wear.
A product will also not be treated as defective simply because it does not fit the customer’s feet as expected.
9. Colour and Appearance
We make reasonable efforts to display products accurately.
However, colours may appear differently depending on screen type, display settings, lighting conditions, photography and manufacturing batches.
Minor differences in colour, texture, stitching, pattern placement, packaging or finish are not automatically considered defects.
A claim may be considered where the product supplied is materially different from the product ordered or advertised.
10. Product Packaging
Product packaging may vary depending on the supplier, manufacturer, warehouse or destination.
A different shoe box, label design or packaging style does not automatically mean the product is defective.
Packaging may occasionally become marked or damaged during international shipping.
Damage to outer packaging alone will not normally qualify for a refund if the footwear itself is undamaged and usable.
11. Wrong Item Received
If you receive a different product from the one you ordered, contact us at support@fullcartltd.com.
You must provide your order number and clear photographs showing the item received, product label and packaging.
Once verified, we will determine the appropriate resolution.
12. Wrong Size Sent by FullCart Ltd
If you ordered one size but received a different size, this should be reported as an incorrect item.
You must provide clear photographic evidence showing the size label on the footwear together with your order details.
This is different from receiving the size you actually ordered and then discovering that the footwear does not fit.
Receiving the size ordered but finding it unsuitable for your personal fit does not qualify as a defect.
13. International Dropshipping and Fulfilment
FullCart Ltd operates internationally and may use third-party suppliers, manufacturers, fulfilment companies and warehouses.
Your order may therefore be shipped directly from a supplier or fulfilment centre located outside your country.
Different items within the same order may also be shipped separately.
The return address, where a return is authorised, may be different from the address shown on the parcel you received.
14. Do Not Return Items Without Authorisation
Do not send any item back without first contacting FullCart Ltd.
The address displayed on your original parcel may belong to a courier, supplier or temporary fulfilment facility and may not accept returns.
If a return is required as part of an approved defective-item claim, we will provide the appropriate instructions.
FullCart Ltd cannot guarantee receipt of products sent to an unauthorised or incorrect return address.
15. Return Shipping for Approved Claims
Where we require an approved defective or incorrect product to be returned, we will provide return instructions.
The party responsible for return shipping costs will depend on the circumstances of the claim and any applicable legal requirements.
You should use a trackable shipping method where requested and retain your proof of postage and tracking information.
16. Refund Method
Approved refunds will normally be returned to the original payment method used when the order was placed.
We cannot normally send a refund to an unrelated card, bank account or payment account.
Once FullCart Ltd processes a refund, the time required for the funds to appear depends on your bank, card issuer or payment provider.
17. Shipping Charges
Original shipping charges are generally non-refundable unless FullCart Ltd determines otherwise or a refund of those charges is required by applicable law.
Express, priority or upgraded shipping charges are also generally non-refundable once the shipping service has been provided.
18. Customs Duties and Import Charges
International orders may be subject to customs duties, import taxes, brokerage charges, clearance fees or other charges imposed by governments, customs authorities, carriers or third parties.
Where such charges are paid directly to a third party rather than to FullCart Ltd, we cannot normally refund them.
Customers are responsible for understanding any import requirements or charges that may apply in their country.
19. Refused Deliveries
Refusing delivery does not automatically qualify an order for a refund.
A refused international parcel may be returned to the supplier, returned to a fulfilment centre, held by customs, abandoned, destroyed or subject to additional shipping fees.
If you believe there is an issue with an order, contact us before refusing delivery wherever reasonably possible.
20. Unclaimed Parcels
Customers are responsible for monitoring their delivery and collecting parcels where required.
Failure to collect a parcel from a post office, courier depot, parcel locker, customs facility or collection point does not automatically qualify the order for a refund.
Any further action will depend on what happens to the parcel and the circumstances of the order.
21. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
FullCart Ltd is not responsible for delivery failure caused by incorrect or incomplete information supplied by the customer, except where applicable law requires otherwise.
If a parcel is returned because the customer supplied an incorrect address, additional delivery fees may be required before reshipment.
22. Failed Delivery Attempts
Where a courier attempts delivery and the customer fails to receive or collect the parcel, this does not automatically qualify the customer for a refund.
Customers should follow the courier’s instructions regarding redelivery or collection.
23. Lost Parcels
If tracking information suggests that an order has been lost during transit, contact us.
We may need to open an investigation with the courier, supplier or fulfilment partner before determining the appropriate resolution.
A parcel is not automatically considered lost simply because delivery is taking longer than originally estimated.
International shipping and customs processing can cause delays.
24. Delivery Marked as Delivered
If tracking information shows that a parcel has been delivered but you cannot locate it, you should first check the delivery location, household members, neighbours, reception areas, safe locations and any delivery photograph or courier instructions.
You should then contact the courier where appropriate.
FullCart Ltd may also assist with investigating the delivery.
Claims of non-receipt may require supporting information before any resolution is considered.
25. Order Cancellation
Orders may begin processing shortly after they are placed.
We therefore cannot guarantee that an order can be cancelled after payment has been completed.
If you request cancellation before dispatch, we will determine whether the order can still be stopped.
Once an order has entered processing or has been dispatched, cancellation may no longer be operationally possible.
This does not override any right that cannot legally be excluded.
26. Fraudulent Claims
FullCart Ltd reserves the right to investigate suspected fraudulent or abusive claims.
This includes claims involving altered or misleading photographs, deliberately damaged products, substituted products, false non-delivery claims, false defect claims, repeated suspicious claims or attempts to obtain both the product and a refund dishonestly.
Where we reasonably establish that a claim is fraudulent, we may reject the claim and take any further action reasonably available to us.
27. Chargebacks and Payment Disputes
If you have a genuine issue with an order, please contact us first so that we can investigate.
Nothing in this policy prevents a customer from exercising legitimate rights available through their bank, card issuer or payment provider.
However, knowingly submitting false information during a chargeback or payment dispute may constitute fraud.
We may provide order information, tracking information, correspondence, photographs and other relevant evidence to payment processors, banks or card issuers when responding to a dispute.
28. Abuse of Our Refund Process
We reserve the right to refuse service, cancel future orders or restrict accounts where there is evidence of repeated fraudulent, abusive or dishonest use of our refund or claims process.
Any such action will be taken reasonably and subject to applicable law.
29. International Customers
FullCart Ltd sells to customers internationally.
Consumer protection laws differ between countries, states, provinces and territories.
Our standard store policy is: No voluntary returns. No exchanges. No change-of-mind refunds. Refunds are only considered for verified defective, damaged, incorrect or materially misdescribed items.
Where mandatory laws applicable to a particular transaction provide additional rights that cannot legally be excluded, those rights will continue to apply.
30. Changes to This Policy
FullCart Ltd may update this Return and Refund Policy from time to time.
The version published on our website at the time of your order will normally apply to that purchase unless a different position is required by applicable law.
Updates will become effective when published on our website unless stated otherwise.
31. Contact Us
For defective, damaged or incorrect-item claims, contact:
FullCart Ltd
Email: support@fullcartltd.com
Website: fullcartltd.com
Please include your order number and clear photographic or video evidence of the problem.
Providing complete evidence when you first contact us will help us review your claim more quickly.
32. Policy Summary
FullCart Ltd's standard policy is all sales are final.
We do not provide exchanges.
We do not provide voluntary refunds or returns for incorrect sizing, fit, colour, style, change of mind or customer preference.
If an item is defective, damaged on arrival, incorrect or materially different from what was ordered, you must contact us with your order details and reasonable photographic or video evidence.
Once the claim has been verified, FullCart Ltd will determine the appropriate resolution, which may include a refund.
Nothing in this policy excludes rights that cannot lawfully be excluded under laws applicable to the transaction.