At FullCartLtd.com, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
Returns
Eligibility for Returns:
You may return an item within [insert number] days of receiving it.
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items:
Items marked as final sale or non-returnable.
Perishable goods, gift cards, and downloadable products.
Any item that has been used, damaged, or altered.
Return Process:
To initiate a return, please contact our support team at [insert contact email] with your order details.
Once your return request is approved, we will provide instructions on how to send back your item.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).
Refunds
Refund Processing:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within [insert number] business days to your original payment method.
Late or Missing Refunds:
If you have not received your refund within the expected timeframe, please check with your bank or credit card provider.
If you still have concerns, contact us at [insert contact email].
Partial Refunds (if applicable):
Items that show signs of use or are not in their original condition may qualify for only a partial refund.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [insert contact email].
Exchange requests must be made within [insert number] days of receiving the item.
Cancellations
Orders can only be canceled before they are processed and shipped. If your order has already been shipped, it must be returned following our return policy.
Thank you for shopping with FullCartLtd.com!